Oracle Lifetime Support: From Five Years to Forever
Expect Lifetime Support
With Oracle Support, you know up front and with certainty how long your Oracle products
are supported. The Lifetime Support Policy provides access to technical experts for as long
as you license your Oracle products and consists of three support stages: Premier Support,
Extended Support, and Sustaining Support. It delivers maximum value by providing you
with rights to major product releases so you can take full advantage of technology and
product enhancements. Your technology and your business keep moving forward together.
Premier Support provides a standard five-year support policy for Oracle Technology and
Oracle Applications products. You can extend support for an additional three years with
Extended Support for specific releases, or receive indefinite technical support with
Sustaining Support.
Premier Support
As an Oracle customer, you can expect the best with Premier Support, our award-winning,
next-generation support program. Premier Support provides you with maintenance and
support of your Oracle Database, Oracle Fusion Middleware, and Oracle Applications for five
years from their general availability date. You benefit from
Major product and technology releases
Technical support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most new third-party products/versions
Certification with most new Oracle products
Extended Support
Your technology future is assured with Oracles Extended Support. Extended Support lets
you stay competitive, with the freedom to upgrade on your timetable. If you take advantage
of Extended Support, it provides you with an extra three years of support for specific Oracle
releases for an additional fee. You benefit from
Major product and technology releases
Technical support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most existing third-party products/versions
Certification with most existing Oracle products
Extended Support may not include certification with some new third-party
products/versions.
Sustaining Support
Sustaining Support puts you in control of your upgrade strategy. When Premier Support
expires, if you choose not to purchase Extended Support, or when Extended Support expires,
Sustaining Support will be available for as long as you license your Oracle products. With
Sustaining Support, you receive technical support, including access to our online support
tools, knowledgebases, and technical support experts. You benefit from
Major product and technology releases
Technical support
Access to OracleMetaLink/PeopleSoft Customer Connection/Hyperion e-Support
Fixes, updates, and critical patch updates created during the Premier Support stage
Upgrade scripts created during the Premier Support stage
Sustaining Support does not include
New updates, fixes, security alerts, data fixes, and critical patch updates
New tax, legal, and regulatory updates
New upgrade scripts
Certification with new third-party products/versions
Certification with new Oracle products
For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to
Oracles Technical Support Policies.
________________________________________
From: Edwards Ed [oracledba-ezmlmshield-x28101114.[Email address protected]
Sent: Friday, April 04, 2008 10:11 AM
To: LazyDBA Discussion
Subject: Oracle 10G
To All,
It's Fridayyyyy! Partyyyyyyyyy! Hehe. Not so fast! It's test time!
Can you win "the COKE"? hehe.
Question: When will Oracle stop supporting Oracle 10G Release 2?
Note: As usual, you must provide proof! Hehe.
It's Fridayyyyyyyy! Partyyyyyyyy! Hehe.
Please take a few minutes to provide feedback on the quality of service you received from our staff. The Department of Education values your feedback as a customer. Commissioner of Education Dr. Eric J. Smith is committed to continuously assessing and improving the level and quality of services provided to you.Simply use the link below. Thank you in advance for completing the survey.
http://data.fldoe.org/cs/default.cfm?staff=Ed.[Email address protected]
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