The scary part is that I actually had to explain to my boss that SQL stood
for Structured Query Language! In our help desk application, SQL support
is listed as Sequel. I printed this out for his enjoyment.
Thanks
Lisa A. Hale
Database Administrator
"Michael_Beadles" <mssqldba-ezmlmshield-x66170865.[Email address protected]
01/26/2006 08:52 PM
To
"LazyDBA Discussion" <[Email address protected]
cc
Subject
Re: support requests
Non-clunky forms will have check boxes, so the user will be able to fill
them in quickly...
Name ______________
Rqst Date ______________
Rqst ECD:
[ ] 3 AM Tomorrow.
[ ] 8 PM Today.
[ ] 3 PM Today.
[ ] You are authorized to use company-owned Time Travel Machine.
[ ] Whatever the next company holiday is, that's when it needs to
be
done.
Request Type:
A. Software Maintenance
[ ] Install SQL Server
[ ] Uninstall SQL Server; replace with MS Access
[ ] Uninstall SQL Server; replace with MS Excel
B. User Account Maintenance
[ ] Give me the sa password.
[ ] Make my password blank, the one I have is too hard to remember
/
type / pronounce
[ ] Give me sys admin rights:
Reason:
[ ] I am good friends with someone in your appraisal /
management chain.
[ ] I am a developer (manager or above).
[ ] I work in Sales (manager or above).
[ ] Give me dbo rights in db _____________
Reason:
[ ] I am a developer (team leader or below).
[ ] I work in Sales (team leader or below).
C. DB Performance Maintenance
[ ] Backup / DBCC jobs slowing down user access; please delete
jobs.
D. Developer Assistance
[ ] Urgent: troubleshoot non-functioning production query.
Production is down!
(Query text to be supplied in 3 spanned zip files due to email
attachment limitations)
[ ] Urgent: table was accidently dropped 3 months ago (ref Section
B request submitted 3 months ago).
Tape rotation policy _________________________________.
E. Knowlege Transfer Assistance
[ ] How does SQL Server work?
[ ] How do you pronounce / spell "SQL"?
"Zelli Brian "
<mssqldba-ezmlmsh
ield-x45742975.x1 To
[Email Address Removed] "LazyDBA Discussion"
.com> <[Email address protected]
cc
01/19/2006 12:04
PM Subject
support requests
Hello all,
Quick question. If you do support, do you utilize a support request
form? I need samples to revise ours. People bypass it because its'
clunky
to work with and I need a simpler form. Anybody have one they are willing
to share????
Brian
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