RE: support requests

RE: support requests

 

  

Actually, there was a database language called Sequel. It was the
predecessor to SQL. It stood for Structured English Query Language and
was defined by researchers at IBM in 1974. It's the reason why SQL
Server is pronounced "sequel server" and not "ess queue ell server".


Robert Davis


-----Original Message-----
From: LHale
[mailto:mssqldba-ezmlmshield-x53617557.[Email address protected]
Sent: Friday, January 27, 2006 7:48 AM
To: LazyDBA Discussion
Subject: Re: support requests

The scary part is that I actually had to explain to my boss that SQL
stood for Structured Query Language! In our help desk application, SQL
support is listed as Sequel. I printed this out for his enjoyment.
Thanks

Lisa A. Hale
Database Administrator




"Michael_Beadles" <mssqldba-ezmlmshield-x66170865.[Email address
protected]

01/26/2006 08:52 PM

To
"LazyDBA Discussion" <[Email address protected] cc

Subject
Re: support requests






Non-clunky forms will have check boxes, so the user will be able to fill
them in quickly...


Name ______________

Rqst Date ______________

Rqst ECD:
[ ] 3 AM Tomorrow.
[ ] 8 PM Today.
[ ] 3 PM Today.
[ ] You are authorized to use company-owned Time Travel Machine.
[ ] Whatever the next company holiday is, that's when it needs to
be done.


Request Type:

A. Software Maintenance

[ ] Install SQL Server
[ ] Uninstall SQL Server; replace with MS Access
[ ] Uninstall SQL Server; replace with MS Excel


B. User Account Maintenance

[ ] Give me the sa password.
[ ] Make my password blank, the one I have is too hard to
remember
/
type / pronounce
[ ] Give me sys admin rights:
Reason:
[ ] I am good friends with someone in your appraisal /
management chain.
[ ] I am a developer (manager or above).
[ ] I work in Sales (manager or above).

[ ] Give me dbo rights in db _____________
Reason:
[ ] I am a developer (team leader or below).
[ ] I work in Sales (team leader or below).


C. DB Performance Maintenance

[ ] Backup / DBCC jobs slowing down user access; please delete
jobs.


D. Developer Assistance

[ ] Urgent: troubleshoot non-functioning production query.
Production is down!
(Query text to be supplied in 3 spanned zip files due to email
attachment limitations)

[ ] Urgent: table was accidently dropped 3 months ago (ref
Section
B request submitted 3 months ago).
Tape rotation policy _________________________________.


E. Knowlege Transfer Assistance

[ ] How does SQL Server work?
[ ] How do you pronounce / spell "SQL"?







"Zelli Brian "
<mssqldba-ezmlmsh
ield-x45742975.x1
To

[Email Address Removed] "LazyDBA Discussion"
.com> <[Email address protected]

cc

01/19/2006 12:04
PM
Subject

support requests










Hello all,
Quick question. If you do support, do you utilize a support request
form? I need samples to revise ours. People bypass it because its'
clunky
to work with and I need a simpler form. Anybody have one they are
willing
to share????

Brian


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